The Glowologist (“The Glowologist”, “GLOW”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, join the GLOW List, contact us or otherwise interact with The Glowologist online, how we use that information and the rights you have in relation to it.

The Glowologist is responsible for the personal information collected through this website and acts as the data controller for the purposes of UK data protection law.

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1. Information we may collect

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Depending on how you interact with The Glowologist, we may collect:

• your name;

• your email address;

• information you voluntarily provide when joining the GLOW List;

• information you provide when contacting us or making an enquiry;

• your communication and marketing preferences;

• technical information relating to your use of the website, such as device, browser and website usage information where collected through permitted cookies or analytics; and

• other information you choose to provide to us.

Optional areas of interest

When joining the GLOW List, you may be invited to tell us which areas you are most interested in, such as menopause and perimenopause, anxiety and overwhelm, sleep, confidence or other areas of wellbeing.

Providing this information is entirely optional.

Some information relating to health or wellbeing may be considered special category personal data under UK data protection law and therefore receives additional protection.

We will not use optional health-related information to make significant automated decisions about you.

Where special category information is used for a purpose that requires your explicit consent, we will ask for that consent separately and clearly.

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2. How we collect your information

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We may collect information directly from you when you:

• join the GLOW List;

• contact us through the website or by email;

• make an enquiry;

• interact with website forms; or

• otherwise choose to provide information to us.

We may also collect limited technical information automatically when you use the website, depending on the cookies and analytics settings you have accepted.

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3. How we use your information

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We may use your personal information to:

• manage your subscription to the GLOW List;

• send you GLOW emails where you have chosen to receive them;

• share new resources and GLOW Journal updates;

• let you know about relevant GLOW services, resources or ways to work with us;

• respond to enquiries or communications;

• understand general areas of interest amongst our audience;

• operate, maintain and improve the website;

• understand how visitors use the website where appropriate analytics consent has been provided; and

• comply with our legal and regulatory obligations.

We will only use personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, fulfilling a contract with you, complying with a legal obligation, or pursuing our legitimate interests where those interests do not override your rights and freedoms.

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4. GLOW List and email communications

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If you choose to join the GLOW List, we will use the information you provide to send you the communications you have agreed to receive.

These may include thoughtful emails containing resources, GLOW Journal updates, news and information about ways to work with The Glowologist.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

hello@theglowologist.co.uk

Withdrawing your consent will not affect the lawfulness of anything we did with your information before you withdrew it.

We do not sell your personal information or provide your email address to third parties for their own direct marketing.

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5. Sharing your information

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We may use trusted service providers to help us operate The Glowologist and its website.

These may include providers of:

• website hosting and website functionality;

• customer relationship management systems;

• email and communications services;

• website analytics;

• booking and payment services, where these are introduced; and

• professional, technical or administrative support.

Our website is currently built and hosted using Wix, which may process information on our behalf in order to provide website, form, CRM and related functionality.

We only share personal information where reasonably necessary for the relevant service, where required by law, or where you have otherwise agreed.

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6. International data transfers

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Some of the technology and service providers used by The Glowologist may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal protections and safeguards are in place in accordance with applicable UK data protection law.

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7. How long we keep your information

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We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

If you join the GLOW List, we may retain your contact information while you remain subscribed.

If you unsubscribe, we will stop using your information to send marketing communications. We may retain limited information where necessary to record and respect your unsubscribe request.

Information relating to enquiries may be retained for a reasonable period where necessary to respond to the enquiry, maintain appropriate records or establish, exercise or defend legal claims.

We periodically review the information we hold and delete or anonymise information that is no longer required.

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8. Cookies and website analytics

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The Glowologist website may use cookies and similar technologies to enable the website to function and, where permitted, to help us understand how visitors use it.

Some cookies are necessary for the website to work correctly. Other cookies, such as certain analytics or marketing cookies, may require your consent.

Where consent is required, these cookies should not be activated unless you choose to accept them through the website's cookie controls.

You can change or withdraw your cookie choices where the website provides this functionality and can also manage cookies through your browser settings.

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9. Keeping your information secure

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We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system can be guaranteed to be completely secure.

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10. Your data protection rights

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Depending on the circumstances, UK data protection law may give you rights including the right to:

• be informed about how your personal information is used;

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how your information is used in certain circumstances;

• object to certain uses of your information;

• withdraw consent where we rely on consent;

• request transfer of certain information in a portable format where applicable; and

• raise concerns about how your personal information has been handled.

You also have an absolute right to object to the use of your personal information for direct marketing.

If you would like to exercise any of your rights, please contact:

hello@theglowologist.co.uk

We may need to confirm your identity before responding to certain requests.

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11. Complaints

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If you have concerns about how we use your personal information, please contact us first at:

hello@theglowologist.co.uk

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator responsible for data protection in the United Kingdom.

Further information is available through the ICO website.

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12. Links to other websites

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Our website and GLOW Journal may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy information before providing personal information to them.

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13. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The most recent version will be published on this website with the date it was last updated.

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14. Contact

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If you have any questions about this Privacy Policy or how The Glowologist handles your personal information, please contact:

The Glowologist
Email: hello@theglowologist.co.uk